Frequently Asked Questions
Everything you need to know about bringing light and style to your home.
What is the average shipping time for Eiluminat orders?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days for domestic orders.
Do you offer international shipping?
Yes, we ship our home decor and lighting collections worldwide. International shipping times vary by destination and usually range from 10 to 21 business days.
What is your return policy for home decor items?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
How can I track the status of my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your lighting products covered by a warranty?
Yes, all Eiluminat lighting fixtures come with a 1-year limited warranty that covers manufacturing defects and electrical components under normal residential use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.